Already a member and not sure how to use some features? We bet someone else wonders too.
Take a look at answers for some of our most asked questions from members...
I’ve already paid my membership dues for the year. Why am I getting renewal information in the middle of summer?
Your membership runs January-December, so as a paying member you are in good standing with an active membership until December 31. However, by paying for the upcoming year before August 31, you are guaranteed inclusion in the next coming Visitor’s Guide. By setting the renewal period this early, we can make sure that we have the member listings ready before the Visitor’s Guide is produced and goes to print.
How often are HappyNet training sessions planned? When is the next one?
HappyNet training sessions take place quarterly. Upcoming HappyNet training sessions are tentatively planned for: June 12, September 11, and December 11.
What size rack cards do you prefer for the Visitor Center?
Typical rack card sizes are 3.5”x8.5” or 4”x9”, but other similar sizes may work as well. Trifolds are also fine. We don’t recommend postcard-sized cards since they don't quite fit in the current racks.
Can I look at how many clicks and views my listing/coupons are receiving?
Absolutely! Log in to HappyNet - Profile - My Benefits, and click on Listings/Offers.
Though a little disclaimer on this, since the launch of our new website in September 2017 there have been some glitches so our counts from September-March are off. From March on the counts should be accurate.
How do I submit an event for the website?
Our members can submit an event for inclusion on our events calendar via HappyNet -Collateral - Calendar of Events. These will still go through an approval process that could take 1-2 business days.
How do I edit my website listing?
Logging into HappyNet is where you can make all the changes to your photos, description, social media links and coupons.
Where do I upload photos, and where do they show up?
Member listings and coupons: upload them first in your media library. Then, go back to your member listing or coupon to tie the image. Coupons: limit 1 image per coupon. Member listings limits: basic listing 1 picture, web upgrade listing 5 pictures, featured listing/DMF listing 10 pictures. To find your media library, go to Collateral – Media.
What are the specs for uploading images?
LISTING IMAGES: Must be jpegs,640x640 pixels and under 4MB, Landscape, preferably a photo, rather than a logo, preferred ratio 4:3.
EVENT IMAGES: Must be jpegs,640x480 pixels and under 4MB, Landscape, preferably a photo, rather than a logo, preferred ratio 4:3.
Is there a preview page so I can see my edits?