Already a member and not sure how to maximize your benefits?
Take a look at answers for some of our most often-asked questions from members.
How often are HappyNet training sessions planned? When is the next one?
HappyNet training sessions take place routinely. Please be in touch to learn the next date.
What size rack cards do you prefer for the Visitor Information Center?
Anything larger than a postcard and smaller letter-sized paper will be perfect!
How do I review listing performance metrics?
Log in to HappyNet, and use the following navigation steps: Profile>My Benefits>Listings/Offers.
How do I submit an event for the website?
Members can submit an event for inclusion on our events calendar via HappyNet, using the following navigational steps to proceed: Collateral>Calendar of Events. Approval will occur within 48 business hours
How do I edit my presence on the VGSC website?
Logging into HappyNet is where you can make all the changes to your photos, description, social media links, and coupons.
Where do I upload photos, and where do they show up?
Member listings and coupons: upload them first in your media library. Then, go back to your member listing or coupon to tie the image. Coupons: limit 1 image per coupon. Member listings limits: basic listing 1 picture, web upgrade listing 5 pictures, featured listing/DMF listing 10 pictures. To find your media library, go to Collateral – Media.
How do I upload a video to my member listing?
In HappyNet, navigate to Collateral > Media, Add New Media, and choose Type: YouTube. Please note: Only YouTube clips can be uploaded, and they will only feed to your listing if you have the web upgrade,
What are the specs for uploading images?
LISTING IMAGES: Listing images must be JPGs or JPEGs, a minimum of 640x640 pixels [these show up in a square format for the first photo], with a file size of 4 MB or less. Landscape (horizontal) images work best; photographs are preferred over logos. Ratio 4:3.
EVENT IMAGES: Event images must be JPGs or JPEGs, a minimum of 640x480 pixels, with a file size of 4 MB or less. Landscape (horizontal) images work best; photographs are preferred over logos. Ratio 4:3.
Is there a preview page so I can see my edits?
No. When you have submitted new collateral or made changes, the pages go into a Pending mode and you can no longer edit until they have gone through the approval process. Please allow 48 business hours for the approval process and one hour for the approved changes to appear on the website.
Why is my image not showing in the member listing?
In the media library, check that you have clicked Certification of Images: YES.
In your listing, make sure that the image is Active.
How many images do you have tied to the listing? If you have more than the allotted (1 for a basic listing, 5 for a web upgrade listing, 10 for a featured/DMF listing) it may not show up. Unclick some of the other images from your listing.
When will my listing/coupon/event listing not let me make changes?
Once your listing has been approved and left the Pending mode, you will be able to make changes again. Please allow 48 business hours.
Who do I contact for additional assistance?
Contact our team for support via email.